Duration: 3 hours

Affected Components: Client Portal, Security Systems Backend, Alert API

Nov 18, 16:00:30 GMT+0
Resolved - **Operational Status: GREEN** – We have successfully verified the stability of the Seeway Threat Management Console (TMC) and Client Portal over the last 60 minutes. Following the resolution of the upstream Cloudflare incident, our engineering team has conducted full integrity checks on all data streams. **Summary:** * **TMC Live Feed:** Fully Operational. * **Website & Portal:** Fully Operational. * **Data Integrity:** Validated. No evidence was lost during the transmission blackout (local recording secured all footage). This incident is now closed. A full Post-Incident Report (RCA) will be made available to clients shortly..

Nov 18, 14:31:12 GMT+0
Monitoring - **Fix Implemented / Validating Integrity** – Cloudflare has confirmed that a fix has been deployed across their global network and they believe the incident is resolved. **Seeway Internal Verification:** Our engineering team is currently performing final integrity checks on the Threat Management Console (TMC) and Client Portal to ensure data streams are stable and secure. **Client Advisory:** * **Access:** You may now attempt to log in to the Client Portal. * **Performance:** Service should be normalizing, though brief residual latency may occur as global traffic re-routes. We will issue a final **"Green Status"** operational command once our internal validation is complete..

Nov 18, 14:22:22 GMT+0
Monitoring - **Restoration Progress Report** – Cloudflare engineering has confirmed that network-level services (Access & WARP) have recovered to pre-incident levels. However, they are currently focusing remediation efforts specifically on **"Application Services,"** which is the infrastructure layer hosting the Seeway TMC and Client Portal. **What this means for you:** * **Connectivity:** You may see periods of successful login followed by brief errors as they stabilize this specific layer. * **Security:** Your physical site security remains **unaffected** and fully operational. We are maintaining our monitoring stance until "Application Services" are declared fully stable by the upstream provider..

Nov 18, 13:00:39 GMT+0
Investigating - Our Threat Management Console (TMC) is currently experiencing a service interruption. Our team has been alerted and is working to restore full functionality immediately. During this time, all security systems remain active and recording, but human verification and real-time intervention may be delayed. We have activated our emergency protocols to ensure all critical alerts are handled. We will provide updates here..

Affected Components: Alert API

Oct 24, 22:04:34 GMT+0
Resolved - Alert API is back up. .

Oct 24, 21:59:17 GMT+0
Investigating - Our Alert API is experiencing a connectivity issue. This is impacting the flow of alerts from client sites to our Threat Management Console (TMC). Our technical team is actively working to restore the connection. All installed security systems are still actively recording on-site. During this time, our team is manually monitoring for alerts via secondary systems. We will provide an update as soon as the issue is resolved..

Oct 18, 05:34:05 GMT+0
Resolved - Seeway Website is back up. .

Oct 18, 05:25:31 GMT+0
Investigating - We are currently investigating an issue affecting our main company website, \[www.seeway-security.com\](http://www.seeway-security.com). This may impact access to information about our services. We will update this page as soon as more information is available.".

Affected Components: Client Portal

Oct 14, 07:55:55 GMT+0
Resolved - Client Portal is back up. .

Oct 14, 07:28:36 GMT+0
Investigating - We are investigating an issue affecting the Client Portal. Users may be unable to log in, arm/disarm their systems, or view reports. Please be assured that your core security systems are still active and under 24/7 Threat Monitoring. If you have an emergency, please use our primary contact number: (+44) 208 059 5533\\\\. We will provide an update once the service is restored..

Affected Components: Alert API

Oct 14, 07:56:45 GMT+0
Resolved - Alert API is back up. .

Oct 14, 07:16:26 GMT+0
Investigating - Our Alert API is experiencing a connectivity issue. This is impacting the flow of alerts from client sites to our Threat Management Console (TMC). Our technical team is actively working to restore the connection. All installed security systems are still actively recording on-site. During this time, our team is manually monitoring for alerts via secondary systems. We will provide an update as soon as the issue is resolved..

Affected Components: Security Systems Backend

Oct 14, 07:57:14 GMT+0
Resolved - Threat Management Console is back up. .

Oct 14, 07:08:15 GMT+0
Investigating - Our Threat Management Console (TMC) is currently experiencing a service interruption. Our team has been alerted and is working to restore full functionality immediately. During this time, all security systems remain active and recording, but human verification and real-time intervention may be delayed. We have activated our emergency protocols to ensure all critical alerts are handled. We will provide updates here..

Sep 23, 06:36:45 GMT+0
Resolved - Seeway Website is back up. .

Sep 23, 06:32:35 GMT+0
Investigating - We are currently investigating an issue affecting our main company website, \[www.seeway-security.com\](http://www.seeway-security.com). This may impact access to information about our services. We will update this page as soon as more information is available.".

Affected Components: Client Portal

Sep 23, 06:26:07 GMT+0
Resolved - Client Portal is back up. .

Sep 23, 06:23:51 GMT+0
Investigating - We are investigating an issue affecting the Client Portal. Users may be unable to log in, arm/disarm their systems, or view reports. Please be assured that your core security systems are still active and under 24/7 Threat Monitoring. If you have an emergency, please use our primary contact number: (+44) 208 059 5533\\\\. We will provide an update once the service is restored..

Affected Components: Alert API

Sep 5, 16:04:13 GMT+0
Resolved - Alert API is back up. .

Sep 5, 16:01:42 GMT+0
Investigating - Our Alert API is experiencing a connectivity issue. This is impacting the flow of alerts from client sites to our Threat Management Console (TMC). Our technical team is actively working to restore the connection. All installed security systems are still actively recording on-site. During this time, our team is manually monitoring for alerts via secondary systems. We will provide an update as soon as the issue is resolved..

Sep 1, 15:54:53 GMT+0
Resolved - Seeway Website is back up. .

Sep 1, 15:25:02 GMT+0
Investigating - We are currently investigating an issue affecting our main company website, \[www.seeway-security.com\](http://www.seeway-security.com). This may impact access to information about our services. We will update this page as soon as more information is available.".

Duration: 18 hours and 33 minutes

Affected Components: Security Systems Backend

Aug 22, 14:00:22 GMT+0
Resolved - This incident has been resolved..

Aug 21, 19:27:52 GMT+0
Investigating - Our Threat Management Console (TMC) is currently experiencing a service interruption. Our team has been alerted and is working to restore full functionality immediately. During this time, all security systems remain active and recording, but human verification and real-time intervention may be delayed. We have activated our emergency protocols to ensure all critical alerts are handled. We will provide updates here..

Affected Components: Alert API

Aug 21, 19:29:06 GMT+0
Resolved - Alert API is back up. This incident was automatically resolved by Instatus monitoring..

Aug 21, 19:26:43 GMT+0
Investigating - Our Alert API is experiencing a connectivity issue. This is impacting the flow of alerts from client sites to our Threat Management Console (TMC). Our technical team is actively working to restore the connection. All installed security systems are still actively recording on-site. During this time, our team is manually monitoring for alerts via secondary systems. We will provide an update as soon as the issue is resolved..

Affected Components: Alert API

Aug 21, 19:06:18 GMT+0
Resolved - Alert API is back up. This incident was automatically resolved by Instatus monitoring..

Aug 21, 19:04:24 GMT+0
Investigating - Our Alert API is experiencing a connectivity issue. This is impacting the flow of alerts from client sites to our Threat Management Console (TMC). Our technical team is actively working to restore the connection. All installed security systems are still actively recording on-site. During this time, our team is manually monitoring for alerts via secondary systems. We will provide an update as soon as the issue is resolved..

Affected Components: Security Systems Backend

Aug 21, 19:04:47 GMT+0
Resolved - Threat Management Console is back up. This incident was automatically resolved by Instatus monitoring..

Aug 21, 19:03:20 GMT+0
Investigating - Our Threat Management Console (TMC) is currently experiencing a service interruption. Our team has been alerted and is working to restore full functionality immediately. During this time, all security systems remain active and recording, but human verification and real-time intervention may be delayed. We have activated our emergency protocols to ensure all critical alerts are handled. We will provide updates here..

Affected Components: Client Portal

Aug 21, 19:29:54 GMT+0
Resolved - Client Portal is back up. This incident was automatically resolved by Instatus monitoring..

Aug 14, 20:15:02 GMT+0
Investigating - We are investigating an issue affecting the Client Portal. Users may be unable to log in, arm/disarm their systems, or view reports. Please be assured that your core security systems are still active and under 24/7 Threat Monitoring. If you have an emergency, please use our primary contact number: (+44) 208 059 5533\\. We will provide an update once the service is restored..